Refund & Exchange Policy

  • Home
  • Refund & Exchange Policy

Refund & Exchange Policy

At ELECMART, customer satisfaction is important to us. This Refund & Exchange Policy explains the conditions under which refunds, replacements, or exchanges are accepted for products purchased from our website.

By placing an order on ELECMART, you agree to the terms outlined below.

Eligibility for Refunds & Exchanges

We accept refund or exchange requests under the following conditions:

  • The product is damaged, defective, or not functioning at the time of delivery

  • The wrong item was delivered

  • The product is significantly different from the description shown on the website

Requests must be made within 3 days of receiving the product.

Non-Eligible Items

Refunds or exchanges will not be accepted in the following cases:

  • Change of mind after purchase

  • Physical damage caused after delivery

  • Incorrect installation or misuse

  • Electrical damage due to voltage fluctuations or improper wiring

  • Products without original packaging, accessories, or labels

  • Clearance, discounted, or promotional items (unless defective)

Condition of Returned Items

To be eligible for a refund or exchange:

  • The item must be unused and in original condition

  • Original packaging, manuals, warranty cards, and accessories must be included

  • Proof of purchase (invoice or order confirmation) must be provided

Refund Process

Once we receive and inspect the returned item:

  • If approved, the refund will be processed within 7–14 working days

  • Refunds will be issued via the original payment method or bank transfer

  • Delivery charges are non-refundable unless the error was from ELECMART

Exchange Process

If an exchange is approved:

  • We will replace the item with the same product or an equivalent alternative

  • If the item is out of stock, you may choose a refund or store credit

  • Exchange delivery times may vary depending on stock availability

Warranty Claims

Some products sold on ELECMART may come with a manufacturer or seller warranty.

  • Warranty claims must follow the terms specified for each product

  • Physical damage, burn marks, or water damage are not covered under warranty

  • Warranty processing time depends on the product and supplier

Return Shipping

  • If the return is due to a mistake by ELECMART (wrong or defective item), return shipping costs will be covered by us

  • For all other approved returns, customers are responsible for return shipping costs

  • We recommend using a trackable courier service for returns

How to Request a Refund or Exchange

To initiate a refund or exchange request, please contact us with the following details:

  • Order number

  • Product name

  • Reason for return or exchange

  • Photos or videos clearly showing the issue

📧 Email: info@elecmart.lk
🌐 Contact Page: https://elecmart.lk/contact-us

Policy Updates

ELECMART reserves the right to update or modify this Refund & Exchange Policy at any time without prior notice. Changes will be effective once published on this page.